FAQs

Finding What You Want...

The Some Great Reward Advanced Search Engine is capable of searching for releases by:

Alternatively, you can use our navigation menu, which features categories for

In addition to these more traditional categories, we also offer a number of sub-categories, including:

Never more than a click away...

Whilst browsing our website, you are never more than a click away from our Categories, which you can access just beneath our Logo at the top of each page.  

If you're looking for pre-orders, we have categories set up for Presales.  This features all the recent additions to our shop, plus individual categories for recent and forthcoming "new release" Mondays.

Some Great Reward Presales 

 

Regular shop updates: all the latest releases and an ever increasing back catalog...

We are constantly adding products to our catalog across a huge range of categories. This means we're also refining our search engine constantly so that you can find what you want, quickly and efficiently.   

If you think our search engine is misbehaving then please tell us and we'll make sure you're rewarded for your efforts.  

Any item listed on our website can be purchased instantly, but please be aware that if you pre-order an item as part of your order, it will not ship until that item is available for shipping. 


 

F.A.Q. - Frequently Asked Questions

We've tried to keep the shopping experience simple on somegreatreward.scot, but if you've run into a bit of trouble, we have this handy FAQ to help guide you through the ordering process.

If your query is not answered here, please get in touch via our contact page. and we'll get back to you 

1. Do you have a 'bricks and mortar' shop?

Yes, we have recently opened our new record cafe at 520 Victoria Road, Queens Park, Glasgow. Please come and check us out!

2. When do you update the site?

Our site is updated throughout the week, and occasionally at weekends. We always try to list new titles as soon as we have received them, and we strive to keep our prices as competitive as possible. 

We aim to only have items listed on the site that we have in stock. Ocassionally, we may list items that are scheduled to arrive at Some Great Reward HQ within a couple of days.  Long term out of stock items will generally be removed from the site until we have them back in stock.

If you can't find what you're looking for, we are more than happy to track it down and offer you the best possible price. 

 

3. Who writes your reviews?

Our small team are all very enthusiastic and opinionated so we try to write the majority of our reviews in-house! We also have various friends who write for us regularly, and who are more than happy to contribute for loads of cash and other forms of bribery.

If you're interested in reviewing for us then feel free to send us a sample of your work. Who knows, we may invite you to join our team...maybe. ;-)

 

4. Is every item you list on your site currently in stock? 

The vast majority of items listed on our site will be in stock, although we cannot guarantee 100% accuracy as we also sell items on Discogs.

Our inventories are updated several times a day, but on rare occasions it is possible that we may not be able to fulfill your order.  In the event of us being unable to fulfill your order within a reasonable time frame, we will issue a full refund for the item, and any associated shipping costs you might have paid.

 

5. Do you accept pre-orders?

Yes we do! You can place an order for certain items that are not currently available for general release. If you raise a pre-order and you live in the UK then we will always try to ensure that you receive your items on the day of release. These should also be available for collection at our record cafe.

For European and overseas customers, we try to ship your pre-orders to you as quickly as we can! Occasionally release dates may change so this can result in delays to pre-order items that you have purchased. We will always make every effort to keep you updated if there are going to be delays.

 

6. Do you ship split orders?

It is our policy to ship complete orders only, and therefore we do not split orders over multiple deliveries.

We always try to dispatch all items placed within a single order in a single package at the earliest opportunity, however occasionally we may be waiting on a particular item to arrive from a record label or distributor. Where this is the case, we will always contact you to advise that your order may be delayed and we will try to give you a revised shipping date.

 

7. Do you offer free shipping?

We do offer free shipping for all UK orders over £50. To benefit from this offer, all your items must be placed within the shopping cart, and must be ordered at the same time. If you have any questions about this offer then please contact us for more information.

 

8. What payment methods do you accept?

Our site uses PayPal to process payments as we believe this offers an excellent and secure means of payment for both buyer and seller. PayPal will allow the following cards to be used:

  • Visa / Visa Debit
  • Delta
  • Electron
  • Mastercard / Mastercard Debit
  • Eurocard
  • Maestro
  • American Express

If you are paying via our website then none of your card information is ever made available to us or retained within our systems. All transaction information provided is held at PayPal on their own secure servers.

If you are uncomfortable making your purchase online - for whatever reason - you may also make purchases by Credit/Debit Card over the phone as we have our own in-house payment terminal. Email us at hello@somegreatreward.scot and we will contact you to process your order.
  

9. What will happen once I have completed and paid for my order?

Once your order has been completed and paid for, you will receive an Order Confirmation email. At this stage your order will be assigned a status of 'Pending'. When we start to process your order then the status will change to 'Processing'.

When we have packed and shipped your order then your order status will change to 'Complete'. If for any reason your order is cancelled then the order status will be changed to 'Cancelled'. 

You will be notified by one of our team if there are any problems or delays in processing your order. This doesn't happen too often but please bear with us if it does as we will always do out very best to resolve any issues as quickly as we can!

 

10. How can I track my order?

You can track the progress of your order at any time by logging into your Some Great Reward customer account. This will be automatically updated as your order is processed. If you prefer then you can also send us an email at hello@somegreatreward.scot or give us a call. Either way, we'll always be on hand to help you out!


11. Can I open a customer account?

Of course you can! You can create an account at any time by clicking on the My Account menu option. Don't worry, this is all very straightforward and we will only really require the following information to create your account:

  • First Name
  • Last Name
  • Email Address

You can also provide shipping and billing address information however this is not mandatory at this stage.

If you do not already have an account then you will also be asked if you would like to register for one as part of the checkout process when you pay for your first order. If you would prefer not to set up an account then you can also checkout as guest

 

12. How do I cancel my order?

In accordance with UK Distance Selling Regulations, you may withdraw from the contract at any time up to 7 working days from the day after you have received your order. Please refer to the section Do you have a Returns Policy? for more information.

If you wish to cancel an order before we have dispatched it then please notify us as soon as possible. We would recommend that you contact us within 24 hours of receiving your Order Confirmation as we generally try to dispatch orders on the following day. 

If you would like to cancel your order then please contact us at hello@somegreatreward.scot. Please try to provide the following information:

  • Enter “Cancel Order” within the subject line of your email. 

  • Provide your Order Number

  • Provide a brief explanation for why you wish to cancel your order

Once we have received your email then we will deal with everything. 

 

13. How do I return my order?

In order to protect the already slim margins on music retail items, we do insist upon customers paying for any return postage relating to any returned items.

We will only accept returns on items which are found to be faulty, factory damaged or are in some other way unacceptable to the purchaser.

We do not take returns on items due to matters of taste, or if you have changed your mind regarding your purchase.

All orders are well packaged prior to being shipped from Some Great Reward HQ.  Damages in transit do occur, and in these rare instances, we will ship a replacement copy upon reciept of the damaged item. 

 

14. What if you have sent out the wrong items?

To err is human, but as music retailers, we rarely make any mistakes, ever.  

In the ludicrously outrageous event that we have made a mistake and sent you the wrong record, get in touch by email and we will arrange to replace the item.

We'll even give you a signed, handwritten note of apology, and the guilty party will be docked a year's wages.

 

15. What will happen if my order has been returned to Some Great Reward?

Occasionally items will be returned to us either because customers have failed to collect them from their local Royal Mail depot or post office.

In these instances the customer will be entirely responsible for any shipping costs incurred when sending the orders back out - we are a small business and sadly we can't afford to absorb these costs for our customers! 

We would always encourage you to ensure that your delivery address is correct when completing your order.

  

16. What if I haven't received my order?

If you have not received your order within an acceptable timeframe, then we would ask that you go through the following checks before contacting us:

1. Log into your customer account on the Some Great Reward site to check the status of your order. If the status is Complete then your order should have been shipped. You should also have received a Shipping Confirmation email. If the status of your order is still Pending or Processing then there may be a delay with obtaining certain items within your order. If we have not contacted you to advise of a delay then please email us at hello@somegreatreward.scot for more information.

2. If we have definitely shipped your order then we would recommend that you check with your local post office or Royal Mail depot as orders may occasionally be returned if they cannot be delivered. In most instances postal delivery staff should leave a delivery card at your home address but unfortunately this does not always happen!

3. Occasionally items will be returned to us either because customers have failed to collect them from their local Royal Mail depot or post office. We would always encourage you to ensure that your delivery address is correct when completing your order.

4. We will generally not consider your order to have been lost by the postal service until 28 days have elapsed from the shipping date. If your order should have been delivered more than 28 days ago, and you have already checked at your local postal office or depot to make sure they aren't holding it for you, please email us at hello@somegreatreward.scot.

 

17. Do you provide insurance on all orders you send out? 

Unfortunately we don't offer additional compensation cover on standard deliveries. However we do offer various options if you would like to pay a little more to include additional cover on your delivery.

For more details, please refer to our Shipping Rates page.

 

18. Will your site show prices in foreign currencies if I live outside the UK?

Unfortunately our site will only show the cost of your purchase in UK £ Sterling. As currency exchange rates are constantly changing, it can be very difficult to provide an exact conversion of your order price into your own currency.

We would therefore recommend that you try one of the various free currency convertor tools that are available online to confirm how much your purchase will actually cost. 

It is also worthwhile checking with your credit card provider to confirm if they will levy any additional charges for any currency conversions they have to complete. 

Some Great Reward will always charge your credit card in UK £ Sterling. Once your payment has been approved then your credit card provider will convert the order amount into your own currency.

 

19. Customs & Import Charges

Unfortunately we will not be responsible for any customs or import charges that may be imposed when your order is being delivered - these will always be the responsibility of the customer. We always complete a customs label for any international orders that are being shipped to non-EU countries, or overseas. The label will confirm the contents and value of the package, in accordance with international postal requirements.  

If you have any questions or concerns about possible charges then we would encourage you to contact your Customs office for further advice.

 

20. Do you plan to sell digital downloads?

We love vinyl. Whaddayouthink?